FAQ: Paying for Membership

We partner with Stripe for secure online payments. This is usually by card. We do NOT have access to your card details: they are not passed to us by Stripe.

Yes. But don't worry - your credit / debit card company will automatically convert the amount to your local currency.

You will get two emails. One is an emailed receipt from Stripe.

You'll also get a confirmation email from us, which confirms your account, and the login details you chose.

No you don't. You can log into your existing account and complete the payment.

Handouts Online can refund payments which have been made in error - for example a double payment. If you think you have paid twice - or you're not sure if a payment went through - just get in touch with us. We'll quickly check and refund a second payment.

As we are a download service, we are unable to refund payments after a member has logged in and downloaded worksheets.

Remember that your membership will not automatically renew - we won't take any further payment from you unless you choose to renew. Most members do renew, however, and we offer fantastic discounts. It's our way of saying thank you for using our worksheets in your classes!

No. We don't have your card details, and accounts don't renew automatically. However, most members do renew, and subsequent years are at a fantastic discount to our regular prices.

You can check the current offer by logging in to your account and clicking on the button for the membership renewal page.

You don't need to wait for your current membership to finish before renewing. We'll add the renewal membership period to the end of the current one.